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I applied via Referral and was interviewed before Jul 2021. There were 2 interview rounds.
I applied via Referral and was interviewed in Aug 2020. There was 1 interview round.
I applied via LinkedIn and was interviewed in Dec 2020. There was 1 interview round.
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Proxy server, Outlook troubleshooting, firewalls, and VMware are all important components of modern IT infrastructure.
A proxy server acts as an intermediary between clients and servers, providing security and performance benefits.
Outlook issues can be caused by a variety of factors, including network connectivity problems, incorrect settings, and corrupted data files.
Firewalls are network security devices that monitor ...
BA Continuum interview questions for popular designations
I applied via Recruitment Consultant and was interviewed in Jun 2020. There were 3 interview rounds.
Get interview-ready with Top BA Continuum Interview Questions
I applied via Naukri.com and was interviewed before Dec 2020. There was 1 interview round.
I applied via Naukri.com and was interviewed before May 2020. There were 6 interview rounds.
I applied via Naukri.com and was interviewed before Feb 2020. There were 3 interview rounds.
Ticket Management SLAs and OLAs should be measured using relevant metrics to ensure 100% compliance.
Define clear and specific SLAs and OLAs for ticket management
Identify relevant metrics such as response time, resolution time, etc.
Monitor and track the metrics regularly
Analyze the data to identify areas of improvement
Implement corrective actions to improve compliance
Continuously review and update the SLAs and OLAs as n
To resolve an excited issue for a user, listen actively, empathize, provide clear instructions, and offer reassurance.
Listen actively to the user's concerns and frustrations.
Empathize with the user's emotions and acknowledge their feelings.
Provide clear instructions on how to resolve the issue step by step.
Offer reassurance that the problem will be resolved and provide a timeline if possible.
I applied via Walk-in and was interviewed before Jan 2020. There was 1 interview round.
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The duration of BA Continuum interview process can vary, but typically it takes about less than 2 weeks to complete.
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